Remote sensor

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Linda Goodman

• January 05, 2022 17:14

My remote sensor is not working and I am NOT on iOS 15 ( actually on iOS 14.8). I recently changed WiFi and reset that. Garage opener works ok and app does recognize the sensor when I try to use diagnostic test.

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• Official comment

  

  Scott Riesebosch

  • January 05, 2022 17:19

  Hi Linda,

  So sorry you're having trouble. That could be a phone settings issue. Please check this article https://gotailwind.zendesk.com/hc/en-us/articles/360020647092-My-Tailwind-Vehicle-Sensor-Vehicle-Bluetooth-auto-open-auto-close-is-not-working

  If you check everything mentioned in the troubleshooting steps and it still isn't working please email support@gotailwind.com and let our team know you ran through all the steps in the troubleshooting article but are still having problems. We have more advanced tools to remotely diagnose the issue for you and get things working properly.

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