Sorry to hear things aren’t working quite right. We can help you with that for sure.
Generally when the auto-open / auto-close is not working at all it can be resolved by one of the following steps. Please note that you must be logged into the Tailwind app. If you log out of the app everything stops working. Also, you cannot "kill" or "stop" the Tailwind app and then restart it while the vehicle sensor / vehicle Bluetooth is connected. If you do this, it will cause the location tracking feature to stop until the phone has been moved at least 20 feet away from the vehicle sensor for at least 2 minutes, or has been disconnected from the vehicle Bluetooth. In short, if you're close to the sensor or connected to vehicle Bluetooth, don't "kill" or "stop" the Tailwind app. Tailwind will still work even if the app is not running, but you cannot stop or kill the app while the sensor / bluetooth is in range. If you do, auto-open / close will not function until the next time the sensor / bluetooth is reconnected to your phone.
It is possible that everything is working as designed but you may not be going far enough away from your garage. Here is an article regarding the auto-close distance, and why it can take longer to close your garage door than you may expect https://gotailwind.zendesk.com/hc/en-us/articles/360020648492-Why-doesn-t-the-auto-close-work-sooner-as-I-leave-home-I-have-it-set-for-150-feet-but-sometimes-it-doesn-t-close-the-door-until-I-m-much-further-away-
Furthermore, the auto-open feature is designed to detect you arriving home. By definition this means you must travel a certain distance AWAY from home before turning around and driving home to test it. Generally we advise that users drive at least 1,000 feet away from home before turning around and driving back to test the auto-open.
We've created a tool right in the Tailwind app to help you diagnose auto-open / auto-close issues. You'll find it in the main menu under "Diagnostic Tool". Here is a quick introductory video to that tool:
More troubleshooting steps:
1) Be sure you've watched, and carefully followed the steps in our "Vehicle Sensor Setup" video https://youtu.be/SDzjNMr8Si4
2) Make sure you have the latest version of the Tailwind app installed from the Google Playstore or Apple App Store. Phone operating systems are updated on a regular basis. If your Tailwind app is not current, it won't have the latest updates to make it work properly with your phone's OS updates, and can easily cause auto-open to stop functioning.
3) Make sure Bluetooth is turned on in your phone settings. If you are using a Tailwind vehicle sensor, DO NOT pair it in your Bluetooth settings. This will cause problems. If you paired with the Tailwind vehicle sensor in your Bluetooth settings, please "unpair" it.
4) Make sure you've given the Tailwind app permission to ALWAYS track your location. Often we find users have selected the "While in use" option, which will not allow this feature to work properly.
5) Make sure your sensor is turned on (press and hold power button for 2-3 seconds - if LED flickers, the sensor just turned on. If LED gives one solid flash, it just turned off). If you don't see a red LED flicker or flash under the top surface of the vehicle sensor when you press and hold the power button for 2-3 seconds, it generally means the battery is dead and needs replacing. You can find instructions on how to replace the battery here https://gotailwind.zendesk.com/hc/en-us/articles/360020649392-Tailwind-Vehicle-Sensor-User-Manual
6) Make sure your vehicle sensor is within range (less than 5 feet), and there is no metal between the sensor and your phone. The sensor signal also does not pass through the human body very well, so please make sure your body is not between the sensor and your phone. You can check the signal strength of your Tailwind vehicle sensor by going into the "Vehicle List" menu, and then to the specific vehicle associated with the sensor. At the bottom of the screen you will find a button "Sensor Diagnostics" that will allow you to see the real-time signal strength of the sensor. In Sensor Diagnostics you will also see a button "Update Sensor Settings" that will allow you to adjust the range of the vehicle sensor. Keep in mind that the vehicle sensor is designed to be short range - just a few feet is typically all that is required.
7) Location tracking is not accurate if your phone cannot receive GPS signals. Modern phones are generally pretty good at establishing location when an app like Google Maps is open in the foreground. However, the Tailwind app has to track location in the background and kill / stopped states, so it doesn't have access to all the various location features that a maps app has running in the foreground. It really only has access to the GPS hardware, so it can be a bit more sensitive to phone placement in some cases. Try putting your phone in a location that has less obstructions between it and the sky, such as on the console or in a dash mount vs in a purse or pocket. The Diagnostic Tool mentioned above will show you the location accuracy in real-time.
8) Make sure you have actually turned on the auto-open / close features in the "Vehicles" screen, and set an appropriate distance.
9) If you are using an Android phone, make sure you have battery optimization turned off for Tailwind and that your "Allow background data" and "Allow app while Data saver on" settings are turned on for Tailwind. Please go to the "HELP" screen in the Android app to see how to make these setting changes. If your phone isn't listed, please review other phone screens for ideas. Auto-open / close absolutely WILL NOT WORK unless you change these settings in your Android phone, and unfortunately we cannot force these setting changes through our app. You need to make them yourself.
10) If you have an Android phone and suddenly one day your auto-open / close feature stops functioning, please check your phone settings as outlined in step 8 above. The Android operating system on some phones will occasionally RESET some or all of the settings from step 8 above without notifying you!!!
11) The sensor or vehicle bluetooth might not be detected by your phone immediately after setting it up in the Tailwind app. You may need to move away from the Tailwind vehicle sensor or your vehicle bluetooth (Android only) at least 20 feet for 2 minutes before trying to use auto-open.
12) If you set your auto-open distance to a small number such as 70 feet, sometimes the auto-open may not function. Sometimes the GPS position error of the phone can be larger, or the actual garage location learned during setup could be slightly inaccurate. If your auto-open is inconsistent and you have a small distance set, please try increasing the auto-open distance and / or re-learning your garage location in the device settings screen.
13) If the steps above all check out, try restarting your phone. This can often cause things to start working again, ESPECIALLY if your phone has recently updated it's operating system.