Scott Riesebosch

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Activity overview

Latest activity by Scott Riesebosch

  • Scott Riesebosch commented,

    1. Community
    2. Using Tailwind
    3. Garage randomly opens

    Hi Aaron, Please contact us at support@gotailwind.com and provide us with the email you use for your Tailwind account so one of us can look it up and see if we can find out what's going on.

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    • Scott Riesebosch
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  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Tailwind iQ3 Installation
    3. Homekit won’t connect

    Please try restarting your router, iPhone, and Apple TV. You can also reset the HomeKit pairing as instructed in the email our system sent you when you updated to firmware V9.97, which is: To reset...

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    • Scott Riesebosch
    • Edited
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  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Tailwind iQ3 Installation
    3. Can't open door with Chamberlain wall mount garage door opener (RJO70)

    Hi Erik, During the checkout process on our website it asks if you have a round yellow learn button on your opener, and it shows a picture of what one looks like. I found your order and unfortunate...

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    • Scott Riesebosch
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  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Using Tailwind
    3. Control 2 Separate Doors at Same Time

    Not yet but we hope to release this feature soon. The app teams are working on an update that would allow you to assign multiple doors to a vehicle.

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    • Scott Riesebosch
    • 0 votes

  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Using Tailwind
    3. App will not allow me to add vehicles.

    Hi David, Sorry that is a bug that accidentally got introduced in the last Android app update. Another update will be released shortly - within a day or two to fix that.  

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    • Scott Riesebosch
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  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Using Tailwind
    3. Garage randomly opens

    Hi Michael, Please contact us at support@gotailwind.com and provide us with the email you use for your Tailwind account so one of us can look it up and see if we can find out what's going on.

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    • Scott Riesebosch
    • 0 votes

  • Scott Riesebosch commented,

    1. Community
    2. Using Tailwind
    3. Auto open when return from walk (no vehicle)

    Our team is working on this right now. We have been able to identify there is a bug but it is incredibly difficult to reproduce and quite rare. According to the logs in our app, on rare occasions t...

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    • Scott Riesebosch
    • 0 votes

  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Tailwind iQ3 Installation
    3. Android app won't allow for 2 IQ3 sensors?

    It should work Mike. I think this is a bug in the last app update. I know they just fixed a bug for something like this in the Android app and it is into google for review now. System definitely su...

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    • Scott Riesebosch
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  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Using Tailwind
    3. Is there a system outage? 7/27/23

    Please check now. There was an intermittent glitch in one of our services that appeared to be affecting some shared access users that was resolved.

  • Scott Riesebosch commented,

    Official comment
    1. Community
    2. Using Tailwind
    3. System outage? 7/27/23

    Please check now. There was an intermittent glitch in one of our services that appeared to be affecting some shared access users that was resolved.