Scott Riesebosch

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Activity overview

Latest activity by Scott Riesebosch
  • Scott Riesebosch commented,

    Official comment

    Hi Flemming, Please try restarting your phone. That should fix it.

  • Scott Riesebosch commented,

    Official comment

    Please check the alignment of your door sensor. This usually happens if the door sensor has been knocked out of alignment just enough to be at the limits of detection and then the door moves slight...

  • Scott Riesebosch commented,

    Hi Dan Adelman if you have not already done so, please email support@gotailwind.comThis issue was fixed months ago.

  • Scott Riesebosch commented,

    Yes this is in alpha testing, soon to be released to our beta testers. It's working fine but there are other bugs we are fixing as it is a major update - the UI has been completely re-designed.

  • Scott Riesebosch commented,

    Thanks everyone. We are working on restoring service. I'll update the banner at the top of our support / community page back to "NORMAL STATUS" once everything is fixed, and we will push a notifica...

  • Scott Riesebosch commented,

    Hi Kevin, Sorry I just saw this post. I suggest going through our troubleshooting guide and also using the diagnostic tool built into the app (also mentioned in our troubleshooting guide).https://g...

  • Scott Riesebosch commented,

    Official comment

    It is tied to the "door left open" notification. So if you go to "My Notifications" you'll see an optional "close door" checkbox below "Notify me if the door is left open". Uncheck that box.Please ...

  • Scott Riesebosch commented,

    Official comment

    Pedro Ponce de Leon do you mean you would like the Tailwind controller to output some kind of signal from the hardware (like a contact closure) you can use to trigger your lock first?

  • Scott Riesebosch created a post,

    Service Outage is over

    UPDATE: All Services are back to normal.   There is currently a service outage affecting some users. It is being investigated. I will post updates here as they become available.All users have been ...

  • Scott Riesebosch commented,

    Please email me to discuss further Christopher Smithscottr(at)gotailwind.com