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Google home integration is down

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William Quinlan Coleman

I noticed that my Gate was disconnected from Google and I went to run the integration again, to connect them via "works with google" and it's failing everytime I try to reconnect the controller.  Is there a change that happened, since I can no longer control my gate via Google home and it's showing disconnected in the Google home interface.  And to stress, I can no longer run the "works with google" integration process as it fails when it goes to ask for my username and password for tailwind account access.

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  • Official comment
    Scott Riesebosch

    yes this was a problem on google's side. They fixed whatever it was.

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  • Jordyn Theriault

    This is also affecting the ability to add Tailwind to your google home integration.

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  • Brentdetter
    • Edited

    Are you getting "Could not reach Tailwind. Please try again." when trying to connect Tailwind to Google Home? My Tailwind App is working but can't get it to integrate with Google Home. Just our installed for the first time.

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  • Matthew Fogerty

    I am seeing that error "could not reach tailwind please try again"

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  • Brentdetter

    Glad it's just not me :). I installed, uninstalled, restarted, rebooted everything at least two times. Just my luck it happens the day Install my device ;)

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  • William Quinlan Coleman

    Yes, when I go to login to complete the works with Google process it fails. It never shows the login screen to complete the integration like before.

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  • William Quinlan Coleman

    Just tried again and it’s working

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  • Jordyn Theriault

    Confirmed! It is now working with Google Home.

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  • Jim

    not working for me, been a few days now.

    has anyone done anything special to get it working again, or just waited it out?

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  • Jordyn Theriault

    Hey Jim. Are you a new user or existing? After yesterdays issue I have found there to be no issues

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  • Jim

    Existing user, many years now. Issue still persists at the time of this post.

    "Sorry I couldn't reach tailwind"

    Re-sync'd devices, and all the other normal troubleshooting.

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  • Scott Riesebosch

    I have created a post on this and will keep it updated. Please follow here https://gotailwind.zendesk.com/hc/en-us/articles/40764175172493-Google-Home-Integration-Problems

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  • Jim

    any word on this from Google? going on a few weeks now, still not working....

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  • Scott Riesebosch

    Nothing from Google yet other than one email acknowledging the problem is on their side and they're investigating.

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  • Jim

    any update on this? not trying to use it to open the doors, but I do have a routine for evenings that asks if any door(s) are open. of course this has been broken for quite a while now.

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