Tailwind does not respect time changes
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Official comment
Jeff,
Sorry about the problem. Please note that when you report through the app it is a bug report submission only, not a request for tech support. That is why you didn't get a response. Below is a screenshot of what the app will show you when you submit a report. Please note the message in the dialog box.
If the Tailwind controller did not pick up on your local time change for Night Mode, please go into the Tailwind app to the Night Mode setting screen and simply tap "Save". This will re-sync Night Mode to the new time. We are working on ways to make sure it picks up when the local time changes more reliably.
Scott
Comment actions -
I had to reapply the setting after the time change to fix it. Maybe the app and the tailwind just need to compare times with the phone occasionally or when the app triggers a door opening or something like that to update things. I don't know whether it was the app or the tailwind unit that was unaware of the time change. It really shouldn't be too hard.
Their tech support is pretty good about getting back to you, but only if you send an email for support. Sending a "bug check" from the app doesn't get any kind of feedback. -
Ah ok.. I was coming at it from an angle that once the base unit had an internet connection, it could get the time on it's own as it's probably running some truncated linux version. Just a guess.
Time sync is one of my pet peeves b/c it's so important but often shoved to the bottom of the "must have" listing. :)
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I'll have to wait until tonight to verify this (see if my various test devices picked up the time change). I know for sure we implemented a solution that adjusts for daylight savings time automatically. If you go to the Night Mode screen in the app and simply tap "Save" again it should force it to pick up the time change and correct itself - but that should not be necessary. I will report back in this thread once I do some investigating tonight. I can't do it any sooner because I would have to change the Night Mode settings on my test devices to test it now, which would kill the whole point of the test. I should not have to touch the settings at all and it should just work.
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Thanks Keith. That may be helpful if I test mine tonight and find everything is working properly. Can you please email them to support@gotailwind.com ? Please also include whatever email address you use to log into the Tailwind app on your phone.
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