Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Google Home Integration

Comments

13 comments

  • Official comment
    Scott Riesebosch

    Hi Everyone. So this was actually a problem on Google's side of the fence. Their tech support had been working to resolve it. I suspect it was affecting all products that required a PIN to open (door locks, etc). They tell me it has now been fixed, and numerous users that were reporting this problem also say it is now fixed.

    If anyone is still having a problem opening their door using Google Assistant please ping me at support@gotailwind.com or post something in this thread.

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  • Cameron River

    Have you tried telling Google Assistant to "Sync Devices"

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  • Jeff V

    Good idea... tried that but no luck.

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  • Cameron River

    Try Send to Device using this link https://assistant.google.com/services/a/uid/000000a7c9bdcd51?hl=en-US

    If that doesn't work try Unlink from that same link.

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  • Jeff V

    No difference with send to device... same error.  Unlinking seems to have caused more issues. After unlinking, a had to of course re-add it in Google again for Assistant to see it; however, creating the link in Home fails now. It seems to indicate an authentication error. I use a password manager to type in my passwords so I know it is the correct password.  Thanks for the suggestion though. Any ideas on how to get my account linked again?  

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  • Cameron River

    Maybe use the Tailwinds App to re-enable the integration instead of Google Assistant.

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  • Jeff V

    No luck with that either. I'm still at square one unfortunately... "huh, looks like there's a problem."

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  • Jody Johnson

    I'm having this same issue. Anyone ever find a solution? Tried the same things as Jeff V

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  • Jeff V

    Unfortunately, I've tried everything I can think of and have had zero success.  I've just given up hope that I'll ever be able to open my garage door using Google... boo!

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  • Kyle Beaulieu

    I have the same (or similar) issue, but I've identified the problem, but haven't found a reliable solution. When I ask Google to open one of the doors in my garage, it'll ask for the pin code. Once I provide that, I'll get an error. Looking back at my Google Assistant history, I noticed that the assistant used words instead of numbers in some instances. I confirmed Google Assistant could open it by typing the commands to the assistant rather than over voice command, and the door opened correctly. Hope that helps someone find a solution!

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  • Jeff V

    A happy update for me... I saw a firmware update last night, installed it and decided to give it yet one more try.  To my surprise, it is working now.  I seriously doubt it was this firmware update that fixed it but something from the last time I attempted and now.  So there is hope... mine just started working.

    And to Kyle's point, I noticed the voice/number thing when I was having issues as well.  I tried typing the pin in then as well and but had the same results.  With it working today, it works for voice and typing.

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  • Jody Johnson

    Confirmed working for me as well after the update! Happy days!

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  • Scott Riesebosch

    Kyle Beaulieu yes that is a known issue with Google's voice recognition. The same thing happens to me, especially for "Garage door 2". It keeps thinking I'm saying "Garage door to" and gets all confused. Stupid English language having "to", "too", and "two"!

    Hopefully Google's software Gurus figure that one out soon. It doesn't seem like it would be that difficult. That said, Siri does the same thing to me sometimes - but most of the time Siri self-corrects because it is comparing what I said to a list of pre-defined verbal commands that are saved as a Siri Shortcut. That's a shorter putt to make for the voice recognition.

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