Issue pairing vehicle sensor to app
After a battery renewal, I cannot get the sensor paired again with the Tailwind app. My pixel 6 pro sees the sensor when I search Bluetooth devices. I have not paired it with the phone. However, I cannot get the app to see it. I have even deleted the vehicle and tried to create a new vehicle with same result. Suggestions?
-
Official comment
Hi Alan. Do you happen to know anyone that has an iPhone? If so, please use the Tailwind app on an iPhone. Log into your Tailwind account and try adding the vehicle sensor as you would normally do. Then log out of your Tailwind account after you have added it.
If that works you can then go back to your Pixel phone and refresh the vehicle list there and you should see it.
If that works I suspect some of the settings of the vehicle sensor might have been lost during the battery change. The iPhone version of our app has an automated tool in it that fixes this issue.
I'm not sure if this is what is happening in your case, but if you know someone with an iPhone it's a simple way to fix it and get back up and running.Comment actions -
Hi Alan,
That will not confuse it. The vehicle bluetooth takes priority over the vehicle sensor, so if both are present and you configured them both as vehicles in the app it will ignore the vehicle sensor and follow whatever you configured using the vehicle bluetooth. The same is NOT true if 2 vehicle sensors are detected at the same time. If that happens while you are driving the app will not auto-open or close because it detects 2 configured vehicle sensors, which is a conflict.
-
What if I don't have or know anyone with an iPhone?? I am using a Galaxy S25 Ultra. My sensor has not been used in over 2 years so I replaced the battery today and the LEDs on the sensor work, but it won't pair with the App -- just keeps sending me to the page that says Turn it off and on again. My phone does not see the sensor as an available bluetooth device either.
-
It's still not connecting, Scott. I do get some new/different activity now, though. When I turn the sensor off/on, the LED will blink, and the App tells me that the sensor has been reset, but it still will not connect to the App. I get a message from the App to try again in 30 seconds, which I have attempted several times to no avail. Is there some setting on my phone (Galaxy S25 Ultra) that might not be right? Although my Chev truck has connected just fine, and the door works appropriately when in the truck. I have two vehicle sensors and they both do the exact same thing, but will not connect so I can add an additional vehicle.
-
I am experiencing pairing issue with my sensor recently, the app can scan and find the sensor, but wouldn't allow me to add it, when I hit save, it pops-up a window prompting to "Please scan to add your sensor". I am on iphone IOS 18.6.2. This seemed to happen within this week, when the auto-open/auto-close no longer works, so I try to remove the sensor and add it back -
Same problem here. After battery swap, deleted old vehicle, added new vehicle.
Scan shows Sensor as "Tailwind_0" like above, and I pick it, when I try to Save Vehicle, it says "Please scan to add the sensor".
So stuck in a loop.
I have iOS26.0.1 on iphone 16
What is weird is that I did a battery swap on the other Tailwind sensor, and it booted up just fine with my wife's iPhone - also iPhone 16.
-
Sorry everyone. For those of you with iPhones, if you delete the vehicle in the app, then add it back again - BUT power the sensor off and then back on just before you tap to scan for it when adding the vehicle again it should hopefully work for you.
For some of you this may not work. We are running some beta testing to try to sort this out.
We plan to release updated versions of both the Android and iOS apps hopefully in about a week that may help resolve this for both platforms.
Please sign in to leave a comment.
Comments
11 comments