app can't find device

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2 comments

  • Official comment
    Scott Riesebosch

    Sorry the simple WiFi setup process isn't working for you. I'm not sure why it would be doing that. Please try the alternate WiFi setup method outlined below. If you have a laptop computer it works the best, but often tablets will also work.

    Please try the following steps:

    1) Unplug the Tailwind controller from power. Wait at least 5 seconds and then plug it back in.
    2) Press and release the reset button 1 time. The status light should start flashing blue.
    3) Go to your WiFi settings screen on your laptop and join the WiFi network "Tailwind" using password 12345678. If your see a message saying that internet is not available, choose to join anyways.
    4) Open a web browser and where you usually type a website name, please type in 192.168.4.1 and hit enter.
    5) A screen should appear, showing all networks visible to the Tailwind controller. Choose your network from the list.
    6) Enter the WiFi password for your network.

    The Tailwind controller should now reboot and join your network. The status light will flash red and then change to solid yellow and then green if it is already attached to your account.

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  • Asher Vayne

    I faced a similar issue where neither the app could find the device nor the ShayariDaily website was loading properly after a network change. It turned out the router settings had blocked the device from reconnecting correctly. Resetting the device and reconnecting it to the same network solved the problem for me.

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