Troubleshooting
- I have a 2nd Generation IQ3. The app shows the wrong state for the door or says "Somebody" randomly opened / closed the door
- My garage door or gate is randomly opening or closing
- How do I change the WiFi settings on my Tailwind device?
- I am selling my house / bought a new house. How do I transfer Tailwind to the new owner?
- I get a "Wrong Credentials" error when I try to set up my Tailwind controller on my WiFi network
- My 1st Generation IQ3 keeps flashing red and is offline
- Door settings
- I have the 1st Generation IQ3. The app shows the wrong state for the door or says "Somebody" randomly opened / closed the door
- I'm receiving false / phantom notifications that the door is opening / closing
- My Tailwind controller won't connect or stay connected to my WiFi network
- Notifications are not Working
- Why doesn’t the auto-close work sooner as I leave home? I have it set for 250 feet, but sometimes it doesn’t close the door until I’m much further away.
- The door says "LOCKED OUT" / Tailwind doesn't open or close the door. How do I fix it?
- My Tailwind auto-open / auto-close is not working