Cannot log into app or get a new user confirmation code
Just finished wiring up an iQ3 and am trying to set it up in the app. Running on an iPhone 12 Mini, iOS 15.5. Scans the controller code, goes through the setup new user process until I get to the confirmation code. Tried several times, but it will not send me a confirmation email. Nothing showing up in Spam either. I did get a response from support to this address, so I know my email is working.
Having no luck with that, I set up a new account on the web site. It accepted and logs me in every time I open the home page. But the app will not recognize my login credentials. This is extremely frustrating because I cannot get into the app to set up or test anything. I’ve gotten no response from support other than an acknowledgment that my issue is being reviewed. No notification anywhere that there’s an issue with the app, just a totally useless app and hardware. Not a very happy customer at the moment.
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Official comment
Hi Ed,
We will help you with this. Please note that our support site is handled by Zendesk and is not linked to the Tailwind app, so if you create a support account it is actually handled by Zendesk not Tailwind. You'll need to set everything up in the Tailwind mobile app. I see your support ticket from this afternoon and will respond in a moment on that ticket.
Comment actions -
Fixed. Apparently my email server was blocking the confirmation emails. I used a different account on a different service and finally got my confirmation code. App is set up, controller is set up in the app, TVS is set up for the controller.
Also, FYI … your web account is separate from your app account. I tried a couple of different web accounts to log into the app when I wasn’t getting confirmation emails, and none of them worked. Once I did get the app set up with a totally different account, that email wouldn’t work on the gotailwind.com web site.
Thank you Scott for all your help!
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Cannot log into app or get a new user confirmation code
Just finished wiring up an iQ3 and am trying to set it up in the app. Running on an iPhone 12 Mini, iOS 15.5. Scans the controller code, goes through the setup new user process until I get to the confirmation code. Tried several times, but it will not send me a confirmation email. Nothing showing up in Spam either. I did get a response from support to this address, so I know my email is working.
Having no luck with that, I set up a new account on the web site. It accepted and logs me in every time I open the home page. But the app will not recognize my login credentials. This is extremely frustrating because I cannot get into the app to set up or test anything. I’ve gotten no response from support other than an acknowledgment that my issue is being reviewed. No notification anywhere that there’s an issue with the app, just a totally useless app and hardware. Not a very happy customer at the moment.
I faced a similar problem where the app was not letting me log in, and even the website: (https://simple2wash.com) was not opening properly. Sometimes clearing the cache, checking the server status, or trying another browser can help fix these issues. Hope the login problem gets resolved soon. -
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