New Guest

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tspradling

• March 22, 2022 11:58

I set up my wife and son as users, but even though in their apps it shows their names, whenever they open the garage it comes up as “New Guest Opened Garage. In my settings under Device Sharing I can see that’s where they’re listed as New Guest, but I don’t seem to have the option to change it. Am I missing something?

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• Official comment

  

  Scott Riesebosch

  • March 22, 2022 12:39

  Hi Timothy,

  That's not right. Please email support@gotailwind.com and send the email addresses of the shared users that are affected by this. I'll have someone look into this for you. If they have edited their profiles and changed the default "New User" to their names in their accounts, their names should absolutely show up correctly under the shared access menu in your app, and all notifications and history should be correct as well.

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  tspradling

  • May 06, 2022 16:36

  Hey Scott - 

  I'm sorry, I forgot to update you on this. I uninstalled the app and when I reinstalled everything worked fine. Thanks for your prompt reply, and sorry for my very much NOT prompt reply!

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