Random Garage Openings


1 comment

  • Official comment
    Scott Riesebosch

    Hi Alex. Sorry you're having that issue.

    It's not hacked. This most likely has to do with an automation being configured to close the door, and the door sensor is providing false feedback that the door is in the open position when it is actually closed. If the controller thinks the door is open, and you have an automation configured to close it, it will open the door. Then, since the controller would still not see that the door has closed successfully it will automatically send a second command after about 45 seconds to return the door to the original position because it has detected a fault.

    Of course I cannot say for certain that's what is happening but it is the most likely cause. If you email our team at support@gotailwind.com someone can walk you through how to fix this immediately.


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