Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Question re/vehicle sensor

Comments

5 comments

  • Official comment
    Scott Riesebosch

    Hi Greg,

    I am assuming you have an Android phone based on your comments.

    Ever user (your or anyone you share access with) sets up any number of vehicles they wish, and defines how each vehicle should work. So it's a piece of cake for you to set up the motorcycle vehicle sensor, the other vehicle sensor, and your vehicle with bluetooth to do whatever you want. You just configure them to operate the door you want and the distances.

     

    We have a YouTube video on our channel showing how to configure vehicles. You can configure as many as you like for each user.

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  • Greg Rapp

    Cool, thanks.  Yes, android phone.  Which, by the way, does not always work at opening the door as I approach - in fact, it has only opened automatically twice out of maybe 10 times I've arrived home.  Ideas?  I've got all the permissions enabled, background data usage allowed, and unlimited battery access.  Not sure what else to do.  

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  • Scott Riesebosch

    Hi Greg,

    The next time you arrive home and the auto-open does not work, please do not open the door by any other method until after you do the following so we can diagnose this for you. Auto-open uses a lot of technologies and algorithms combined, so this is the best way for us to determine what's going on.

    Arrive home

    Door does not open

    Wait 60 seconds and do not open the door

    Launch the Tailwind app and tap the top left corner to get to the main menu

    Tap "send bug report". Choose "I arrived home a moment ago and the door did not open".

    Send the bug report and make sure you get the confirmation screen. If you don't get the confirmation screen please send it again so you get the confirmation screen.

    After you send it, please email support@gotailwind.com and let them know you sent a bug report regarding auto-open, and that Scott said to send it.

    You can go ahead and open the door at this point because we should have the necessary data in the report to help you.

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  • Greg Rapp

    Got it, will do.  FYI last night when I got home it did not open.  I sat in the drive waiting for a bit but not sure if I made it to 60 seconds lol.  This morning it did auto open.  Next time it fails I'll follow your instructions and send the bug report.

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  • Scott Riesebosch

    Ok thanks Greg. We will look at it for you and suggest what actions you can take to fix it.

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