Notification when driving away

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Christophe Boudard

• June 04, 2021 14:34

I apologise in advance if this functionality exists and I just missed it but how can we be notified that the garage door has properly closed when driving away? By default, my iPhone will be on 'do not disturb' mode and I am not supposed to look at it while driving. I have a Tailwind vehicule sensor in my car and it works great but sometimes, something is blocking my garage door and it can not be automatically closed (something on the door sensor line of sight for instance). It would be great if we could be notified when driving away that the garage is successfully closed. I am guessing an integration with Apple/Android Car could be the best to allow the notification to be displayed or any other way to hear that notification while driving. Without it, we can't fully trust that our garage door is actually closed when driving away until we arrive at our destination and look at the phone (and then ... have to go back to properly close the garage door). This is kind of defeating a part of the purpose of this great product!

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• Official comment

  

  Scott Riesebosch

  • November 01, 2023 14:29
  • Edited

  This is a setting in iOS and has nothing to do with Tailwind directly.

  If your phone is in "do not disturb" it means ALL your notifications will be silenced, including the ones from Tailwind. You need to grant the Tailwind app special permission to push those notifications through.

  In iOS go to Settings -> Focus -> Do Not Disturb -> Apps and add Tailwind to the list of allowed apps

  Select whatever apps you want to be allowed to send you notifications while in DND mode. You can do this with any app, not just Tailwind.

  I don't know the procedure for doing this on Android but I'm sure it is similar.

  Please also note that iOS and Android both handle how / where notification sounds are played / heard. So if you have your phone connected to the bluetooth in your car and your notification sounds are sent through your vehicle sound system but you're tuned to a radio station, they may not come through. This depends on your phone settings, OS version, vehicle make, model, year, etc. and I can't really give you guidance on this because it varies so much. There are countless posts online about people trying to sort out how to get notifications to be audible while driving.

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  Greg Gehrich

  • October 22, 2023 18:11

  Agree. Why don't I get an open/close notification when door is actuated automatically coming or going?

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  Christophe Boudard

  • October 22, 2023 18:19

  Thanks Greg! So far my comment from 2 years ago did not get any traction from the community or  feedback from Tailwind. This is still a key functional issue in my opinion for this otherwise great product,

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