SmartThings Integrations

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Randy Goff

• December 09, 2020 14:11

What’s up with the SmartThings integrations? This is one of my biggest selling points for tailwind, and I don’t understand how the system goes down for a week. When do we expect to have the SmartThings integrations back working?

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  Scott Riesebosch

  • December 09, 2020 15:12

  Working on this right now Randy. Thought we found it just a few minutes ago but there is still one issue left. Hopefully in the next few hours.

  I posted updates in the "Outage" thread on the situation we were dealing with. We went down late Thursday night EST. We were back up Sunday morning, but then went back down late Sunday night EST. Monday night we were back up again.

  The issue was our Certificate Authority updated our root certificate, killing all connections to our server. Certificates update all the time and it's no big deal, but the root Certificate is typically a "once every 20 years" thing. They pushed the update to our server. We were finally able to to square things away, revert to the original working root certificate and that's when all was well again on Sunday. Then they went and pushed the updated root to our server again Sunday night even though we had turned off the auto-update. It turned out there was one additional setting in another part of the system that needed to be turned off to kill the auto-updates on the certificates. Once we found that, turned it off, and put the original certificate back again, everything came back up.

  However, in the process of troubleshooting / adjusting / trying things it caused some other APIs to break. There are a lot of them and we have been going through them one by one to turn them back on and fix them.

  Scott

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  Riddoch

  • December 12, 2020 22:01

  Hello All not sure if this has been reported.....
  Smartthings opening and closing works but the status of open or close door doesn't change (contact and door status).

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  Scott Riesebosch

  • December 13, 2020 00:37

  Hi Riddoch,

  Confirmed the contact sensors do update state. You might need to remove Tailwind as a linked service and add it back again. I just tested it and it is working fine here. Contact sensors are updating as expected.

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