What is the problem

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Raymond Mooney

• December 07, 2020 16:28

I’ve never seen downtime’s like this. I just purchased my second tailwind and haven’t even been able to install it. What is really the issue.

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  Scott Riesebosch

  • December 09, 2020 02:50

  Hi Raymond,

  Our Certificate Authority issued new root certificates (this is a very big deal - like once every 20 years kind of deal). Our systems were not yet compatible with the new root certificate, and the old one was working just fine. But then the pushed the new one to our server even though the old one was still working, and this caused all connections to drop. It took time to sort everything out, put the old one back, update another certificate related matter, and then after we did, they went and pushed it to our server again even though we turned that setting off. It turns out we had to turn it off in multiple places.

  So we finally have it configured so they cannot automatically mess with it now. The automation is set up so that things don't break when lower level certificates are changed. Some get updated every 90 days, but the root - that stays constant.

  Anyways - that's been sorted out. Now we just have to finish fixing the Alexa, IFTTT, Smart Things integrations and a few other things. Hopefully all good by morning.

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  Raymond Mooney

  • December 09, 2020 19:06

  Is Alexa up and running yet want to install my system tomorrow

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  Scott Riesebosch

  • December 09, 2020 20:12

  Alexa is up and running but there is a glitch in the new device setup process. Working on that this evening and through the night. Plan to have that issue rectified by the morning.

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