New user/device
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Official comment
Hi Steve,
I completely understand. Horrible experience for a new user. I can't apologize enough. Our over the last 3 years (until the last 30 days) has been above 99.8%. I am working to get us back to that and higher. I've brought in some DevOps help and immediate steps will be taken to get back to that level and higher.
Comment actions -
Hi Steve,
Tailwind just like any other kind of similar tech (smart plug, WiFi thermostat, smart lights, alexa, etc) to me is simply convenience so I don't have to get off my couch, and I can always get up and press the button the old way if it is not working, so it does not bother me that much.
I actually just dd the math after reading another post about uptime and I'm at 99.998% since install Jan 2019.
Growing pains from evolution is what I am thinking here, and IMHO I'd rather see that than a stagnant product that withers away because the devs abandoned it...
I can not say whether you will regret your purchase or not, but certainly do not.
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Honestly, everyone’s tolerance level is different and I can’t say what yours is. But if you want other people’s opinions, mine is that this system is an extra level of convenience on top of having a remote garage door opener. I don’t need it, I want it, and if it has a 99% uptime rating, I consider that acceptable. Once you grow accustomed to extra layers of convenience, being deprived of them for even a short time may seem like a nuisance or worse, but it’s not the end of the world. Honestly, SmartThings, Alexa and Hubitat Have been down more this year than Tailwind has, and I depend upon those systems for a lot more than just automatically opening the garage door as I approach. As Tailwind recommends, you should always have the original garage door opener remote available. Scott R and his team are very dedicated and their service is top-tier, but sometimes things happen and some folks just don’t like it. But when this system is doing its thing — which is more than 99% of the time — it’s a wonderful convenience.
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Thanks again Scott. Especially for the follow-up.
Yes, mostly working. Online and the door opener is functional. Manual open through the app is operational. Adding a vehicle worked. Auto close and open working. Firmware update is failing. And, I haven't been able to integrate with Google Assistant yet. When I try to login to Tailwind through the Google add a device process, the login fails are indicating invalid Tailwind credentials. I've reset the PW and can login to the App or the web site. So, I assume that something is still broken there.Steve
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