Service down

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Peter Vanderwyst

• November 02, 2020 11:42

Service being down is one thing, no communication and/ updates is another. Disappointed in both right now.

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• Official comment

  

  Scott Riesebosch

  • November 02, 2020 15:35

  I'm sorry you didn't receive our communications Peter and Cain. We issued the following communications
  
  1) Sent a service disruption message through the app

  2) Posted a service disruption banner at the top of our support page

  3) Posted a service disruption post in the "Using Tailwind" section of our support site.

  4) Sent an update on the service disruption message through the app

  5) Posted updates to the service disruption in the "Using Tailwind" section of our support site.

  Scott

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  Cain Brewer

  • November 02, 2020 13:05

  I concur. I don't enjoy going home to a toss-up on whether or not my garage is going to open, or wondering if it will close when my spouse leaves the house.

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