How do I fix the auto timer close function?

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Chris

• October 17, 2020 10:53

How do I fix this?  My wife and dogs got locked out of the house this morning because the auto close after 5 minutes kicked in.  On my phone the notify me if the door is open is set to 2 minutes but the automatically close any door is NOT selected.  On her phone, the Notify me if any doors are left open is not even and option.  It does not show on the screen.  Thanks.

 

Chris

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• Official comment

  

  Scott Riesebosch

  • October 17, 2020 20:16

  Sorry they got locked out! If the "automatically close" option is not selected, then the auto-close timer is probably not what closed the door. There are a number of different automations that can close the door through Tailwind. Please check your Tailwind history in the app. It will tell you what automation, or who closed the door at that time. If it shows an automation closed it, you'll know. If it shows a specific user closed it (it will show their name) you'll know that too. If it says "somebody" closed it, it means the command came from outside the Tailwind ecosystem and it's just reporting door activity.

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  Chris

  • October 17, 2020 22:56

  Thanks Scott,

  Ok, I found the history and it looks like the night mode closed the door. (opps).  I just changed the the times to the earliest morning time that we would go out.  That should take care of the problem.  Thank you for your help.  :)
  
  

  Chris

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  Carl Caccamise

  • May 08, 2021 00:18

  How do I disable auto close I have it set at 5 minutes not long enough.

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  Scott Riesebosch

  • May 08, 2021 01:19

  The auto-close timer is in My Notifications. It's tied to the "Notify me if the door is left open" notification. There's an optional checkbox there to also close the door, not just notify.

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