Power

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Samina Chowdhury Gilani

• August 03, 2019 19:39

My tailwind was working flawlessly but suddenly the power stopped working (no light turning on). We’ve checked the power source and it seems to be functional. Please advise.

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• Official comment

  

  Scott Riesebosch

  • August 04, 2019 02:56

  Samina,

  Please send an email to support@gotailwind.com so we can troubleshoot and arrange a replacement if necessary.

  We have heard of people discovering problems with their outlets (everything from plugs being loose to tripped breakers and misbehaving smart plugs).

  Please try using a standard phone / tablet charger to power the control module and see if the green LED on the side lights up.

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