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Garage Door open/close sensor

Comments

5 comments

  • Official comment
    Scott Riesebosch

    Spragues,

    Thank you for this feedback. We are evaluating wireless door sensors and yes we have certainly given it a great deal of consideration. The reason we did not "go for it" is because of reliability. When we looked at complaints with competitors systems that utilize wireless door sensors, one of the more common complaint categories was because of door sensor malfunctions. Simply put, the reliability just didn't seem to be where we wanted it to be. Our thought process was, you install the system once, but you have to live with it for years. That way of thinking was what led us to using the most reliable door sensor technology we could find, which is the classic wired, magnetic door sensor that has been an industry standard in security systems for decades.

    That said, we are continuing our research and testing of wireless door sensor options and when we find a solution that will fail gracefully and in a safe manner when the battery dies, and has reliability on par with its wired counterpart, we will certainly offer it as an option :)

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  • Spragues

    Hi Scott,
    Thanks for the reply.

    Your position seems reasonable enough. Thanks. I would score it high when/if it becomes viable as the wiring I would think is a (slight) barrier for some people but I do see where you’re coming from.

    Side note. Major props for the zendesk integration and customer service. Very nice!

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  • Scott Riesebosch

    Thanks! We try :)

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  • Ian Stewart

    For what it's worth, the fact that Tailwind uses a wired sensor was one of the major selling points for me. The installation is still extremely simple, and I don't think most people are going to care about a wire on the ceiling of their garage (even that's a non-issue for me since I just ran the wire up into the attic). Reliability is the #1 priority when it comes to a system like this, and there's no reason to compromise on that for the sake of simplifying the one-time installation. Dead batteries suck.

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  • P

    Same for me, the only reason I bought he tailwind was because it wasn't using the wireless sensor. Spragues seems like someone who has yet to deal with the myq chamberlain woes of wireless sensors disconnecting and there batteries dieing all the time. I guess tailwind could adapt an alarm system door sensor for a similiar usage but I'd only even attempt to purchase that if they could guarantee some decent battery life

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