Auto open/close no longer works

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Todd Murphy

• December 08, 2024 20:13

Since the Android 15 update on both of our Google Pixel phones, the Tailwind auto open/close function has ceased working.  It gives a notification that the notification setting for "Auto-open enabled" must be on, and it is on in both of the phones, but the function is still not working.

 

I assume this is probably related to something like the update from a few months ago referenced in this post:  https://gotailwind.zendesk.com/hc/en-us/community/posts/30907083072781-Auto-Open-and-Close-Feature-Stopped-Working-Android?input_string=Auto%20open%2Fclose%20no%20longer%20works

 

 

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• Official comment

  

  Scott Riesebosch

  • December 27, 2024 00:44

  Hi Guys. Sorry I just saw this thread now. Is your auto-open still not working? Does the diagnostic tool show as being connected to your vehicle when driving within 1 mile of home? The diagnostic tool is found in the main menu of the app. Tap the top left corner to bring it up, and the tap "Diagnostic Tool".

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  Todd Murphy

  • December 10, 2024 18:42

  Sorry, I should have left more specifics.

   

  The phones are Google Pixel 8 Pro and 9 Pro, both had an Android system update on 12/05 to Android 15.

   

  Tailwind app is current (version 14.7) and firmware is up to date.

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  Todd Murphy

  • December 10, 2024 18:47
  • Edited

  And this is the notification that continues to come up.  This "Auto-open enabled" notification is already enabled on both phones.

   

  

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  Martin Gehrke

  • December 11, 2024 01:03

  This is also happening to me. I am on app version 14.7 but not a pixel.

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  Todd Murphy

  • December 27, 2024 01:09

  Scott, thanks for getting back to us on this thread. After a few phone restarts and an app update mine has come back functioning well now. If this happens again, I'll be sure to try the diagnostic tool out.

  Happy new year!

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  Scott Riesebosch

  • December 27, 2024 01:17

  Ok thanks Todd. Happy New Year to you as well.

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