Device connection

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Harold Gilbert

• October 21, 2024 19:19

Hi Scott. I’m in the process of getting a new network up and running and I was getting a HomeKit error code. Scott I know that you have said that Apple is pretty tight lipped about the information that they provide. Do you know if there is a site that lists the error code and gives its meaning? I would like to see what they say that about cause, I’m passed the RTFM point and no manual to read. Thanks in advance! Harold

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  Scott Riesebosch

  • October 22, 2024 03:30

  Hi Harold,
  
  The errors I've heard of are things like the device is already in another home, or Apple Home can't find the device when trying to add it, or the device is unresponsive.
  
  

  The steps / tips to fix it that I usually give are listed below. Hopefully one of them does the trick for you:

  When you added your Tailwind controller to your account our system sent you a HomeKit welcome email with your HomeKit setup code as well as instructions for resetting HomeKit on your controller. Remove your Tailwind controller from Apple Home. Then do the HomeKit reset procedure, which is to press and hold the reset button on the Tailwind controller until the status light flashes green rapidly. then let go of the button and wait until it restarts a couple times and settles back to a solid green status light. Then add it back into Apple Home again.

  If you have a mesh network please make sure your Tailwind controller is on the same network as your HomeKit hub device - which is usually an Apple TV. So for example, if you have a guest network or a separated 2.4 and 5GHz network, the hub and Tailwind need to be on the same network or it won't work with HomeKit.

  Turn off (not just restart)  your iPhone (or whatever Apple device you are using the Home app on) as well as all Apple TVs and HomePods you have. Leave them all off for at least 16 minutes. Please restart your WiFi router / network and the Tailwind controller, then power on your Apple TV (or whatever you use as your hub), and only your iPhone - no other Apple products yet. Try to add the Tailwind controller in Apple Home on your iPhone and see if it works. If it does, and you can finally control it, go ahead and start powering on the rest of your Apple products.

  ​If it doesn't allow you to add it and gives an error that it cannot find the device try bringing the Tailwind controller close to your router, especially if you have a distributed WiFi network such as a mesh network or if you're using a WiFi extender to reach the garage. Note - if you are using a WiFi extender and Tailwind is connecting to that you may need to re-teach it the WiFi credentials for your main router, which can easily be done by tapping the gear icon to the right of your Tailwind device in the app and then tap "WiFi settings".

  Apple does not really give us any tools to troubleshoot HomeKit related issues. The steps mentioned above are based on feedback from customers as well as researching general HomeKit help forums online.

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