Auto open not always working

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Roger Halabi

• September 15, 2024 14:44
• Edited

Hi, I have a OnePlus 12 running Android 14 connected to a 2024 Hyundai Santa Fe and have setup auto open to open my garage door 400 feet away.  I have noticed the last few weeks that it more than not does not open the door when I get closer to home. I have enabled all the appropriate Android permissions required and I also have noticed the attached Android notification popup, is this new? Does auto open not work every time anymore?  What do I need to do to always open the door?

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  Craig Ephraim

  • October 03, 2024 13:13

  I have the same problem recently on my Samsung S24 Ultra.

  Have you found a solution?

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  Roger Halabi

  • October 03, 2024 13:49

  No, i'm still waiting for a response from Tailwind.

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  Craig Ephraim

  • October 03, 2024 13:50

  That's unfortunate.  It's the main reason I bought the unit and it had been working nearly perfectly until recently.

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  Roger Halabi

  • October 03, 2024 13:51

  Same for me too. I am hoping someone from Tailwind support will respond and comment.

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  Craig Ephraim

  • October 03, 2024 13:54

  Did you open a ticket?  I have, but I encourage you to, as well.

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  Roger Halabi

  • October 03, 2024 14:02

  I hadn't opened a ticket, but I just did.

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