Network Connectivity - on WiFi but can't find device - solid yellow light

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insecticide

• February 06, 2024 02:49

I ran into a problem where the iQ3 WiFi was connected but the device was not "online" as evidenced by a solid yellow light.  Locally I could see the device but specific information was missing about the device, like it's IP, etc.  This was before I put the device under local control

It turned out the device communicates to the cloud on Port 444.  I only have standard outbound ports open and I've never had another device try to go out on what I would consider a non-standard port.  Once I allowed 444 out everything worked.

Port 444 is used for some paging devices (think 1993) and other vague stuff.  This device should be going out/to some standard port like 443.

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• Official comment

  

  Scott Riesebosch

  • February 07, 2024 00:17

  It's been a while since I talked with our team about which ports are used, but I believe if port 444 is blocked it will try one or both of the IANA standard ports for MQTT, which are 1883 and 8883.

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  insecticide

  • February 07, 2024 02:38

  Thanks for that Scott. Those wouldn’t have been open either 😞 but no worries I can control whatever needs to happen. Would be best to document what outbound ports are required. I love the setup! MyQ is in the trash.

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