Problems with Alexa operation

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Alex Sarnowski

• October 14, 2023 01:58

Having trouble with Alexa recently, was working fine until a few days ago, now it won’t discover the tailwind garage door. Bummer. Anyone else having this problem?

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  Scott Riesebosch

  • October 15, 2023 18:35

  No other reports of problems Alex. My suggestion would be to delete / disable the Tailwind skills in Alexa and delete the integration in the Tailwind app. Then add it back in the Tailwind app and then add back in Alexa again.

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  Alex Sarnowski

  • October 16, 2023 12:01

  Thanks Scott- I’m having issues linking my Alexa tailwind skill to my tailwind account, it’s not taking my credentials (password, etc); I reset my password on the website and entered a new one, but still not taking it on the account link page

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  Scott Riesebosch

  • October 16, 2023 13:26

  Hi Alex,

  Our shopping website is run by Shopify. Our support site is run by Zendesk. Those systems are not linked to the Tailwind app, which is run by us. Please use the phone app to reset your credentials if needed. You have to use whatever email / password you use with the Tailwind smartphone app. You can request a password reset by logging out of the app. Then go to log back in as an existing user. You'll see "forgot password". Tap that and enter whatever email address you used to create your account.

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