Scott Riesebosch
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Recent activity by Scott Riesebosch Sort by recent activity-
Our pleasure!
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Just closing the loop on this. Rh3774 issue was due to outdated firmware with expired security certificate. A critical firmware update from 2020 was not applied.
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Hi Ken, Go to the "My Devices" screen in the app. Tap the gear icon beside your Tailwind device, which brings you to the settings screen for that device. Change the number of doors from 1 to 2 in t...
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Official comment Hi Walt, Understood. Currently the only way to do this is to give them your credentials and have them log in as you. We've had this feature request enough times that we are looking at adding it to ...
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Official comment Matt, Thanks for pointing that out. It was a typo. Smart Things added back to the page. I don't know anything about changes Smart Things has planned, but I'll ping the developer responsible for mai...
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Hi Ken, I looked up your account and I don't see anything obvious. Please open a support ticket by emailing support@gotailwind.com Then I have a way to track this for you and get our back end syste...
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My pleasure Alex. FYI you'll know when the Android app has been updated on your phone because you'll launch it and it will pop up the "What's New" screen the first time. I don't know if you have yo...
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Hi Alex, My pleasure, and thank you for the kind words. With your permission I can change those door pulse settings for you on the back end so you don't have to wait. It's entirely up to you. Just ...
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Hi Alex, To clarify, when you say "Holding the wall button does not stop the door, but releasing and pressing again does, so a second pulse command is definitely needed for my door opener" that is ...
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Official comment Hi Alex. Sorry about the pulse times. That was a typo made by our Android developer. The pulse time settings will be fixed in the next Android app update. That UI bug does not exist in the iPhone v...