diagnostic tool not showing correct mph

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Charles T Todd

• June 05, 2022 16:22

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• Official comment

  

  Scott Riesebosch

  • June 06, 2022 16:03

  Hi Charles. What is it showing? Some random value? Some insanely high value? 0? Also, what is the GPS accuracy showing when this happens? If the GPS accuracy is showing as poor, the reported speed values could be way off because they rely on GPS.

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  Charles T Todd

  • June 06, 2022 19:10

  Distance seems to show accurate information and garage door opens after I have pulled in. The mps doesn't go above 5 mph.

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  Scott Riesebosch

  • June 09, 2022 23:40

  Hi Charles,

  So it sounds like everything seems to be working except that it is showing the wrong speed? Are you using Android or iOS? I haven't heard of the speed displaying incorrectly before so this is a new one.

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  Charles T Todd

  • June 10, 2022 16:21

  Using Android on Samsung S21 Ultra with 2022 GMC Terrain.

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  Scott Riesebosch

  • June 13, 2022 14:43

  Hi Charles,

  We have not been able to reproduce this issue testing with a S20. If your auto-open is working properly I guess it doesn't really impact anything. Our team has never heard of it showing the wrong speed as the speed actually comes directly from the Android OS. We do not calculate the speed we just display whatever Android tells us it is.

  Definitely weird. All I can suggest is a phone restart.

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  John Vernon

  • August 14, 2022 17:04

  When I run the diagnostic, it doesnt recognize speed or do anything.

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  Scott Riesebosch

  • August 14, 2022 23:48

  Hi John. What kind of phone are you using? Also, does the tool show that a vehicle is detected in the top left corner?

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  John Vernon

  • August 14, 2022 23:50

  Hi Scott
  I am using a OnePlus 8. The tool shows nothing in the top corner

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  Scott Riesebosch

  • August 15, 2022 00:22

  Does it at least show "Looking for vehicles / sensors"? At the top left it should show that it is searching for vehicles / sensors, and then when a configured vehicle is detected it will show the vehicle name there. But it will only show it once the phone is connected to a vehicle you configured already.

  So on Android you pair your phone with your vehicle first.

  Then you set up that vehicle in the Tailwind app

  Then make sure your vehicle is on and your phone is connected to it via bluetooth. Once it is connected via bluetooth, you should be able to launch the diagnostic tool and see your vehicle name in the top left corner.

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