Device locked

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Pawan Katiyar

• May 24, 2022 19:11

Purchased used tailwind device and while finishing the registration is says device locked contact support. Any support will be much appreciated. I created a support ticket but no response so far.

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  Sam Samuelson

  • September 10, 2022 09:25

  Pffft. 4 months later and no response. I am in the same boat. Were you ever able to resolve the issue? Any tips?

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  alex john

  • September 10, 2022 13:08

  Your best bet would be to reach out to the previous owner and they will have to delete the account. I still had the delivery box so I searched for that person on google and luckily found him on LinkedIn

  Otherwise, email to support@gotailwind.com and Scott will get back to you. They have to initiate some kind of process to unlink the previous account, usually takes few days as per the email.

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