Firmware update

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Dave Sullivan

• April 22, 2022 13:05

Anyone else get a bricked module from the firmware update? It was updating for 45 minutes and just died.

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  Scott Riesebosch

  • April 22, 2022 13:50

  Hi Dave. Sorry about that. I can see your controller is offline but it should not be bricked. Please try power cycling your Tailwind controller. If that doesn't help, please try power cycling your router / modem.

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  Dave Sullivan

  • April 22, 2022 14:17

  Scott, I am still getting notifications of open/close but I can't control anything.

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  Jeff Walton

  • May 25, 2022 06:58

  Hey Dave, I have the same issue with my controller.  Did you ever get a resolution to this?

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  Jeff Walton

  • May 25, 2022 16:41

  Hi Scott,  Looks like I have the same problems that Dave is seeing.  The firmware update has rendered my IQ3 non-functional.  What can be done?

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  Scott Riesebosch

  • May 25, 2022 17:14
  • Edited

  Hi Jeff,

  Sorry for the trouble!

  If you have not already done so, please email support@gotailwind.com and let us know what email address you used to register your device. We should be able to fix it for you remotely. Sorry for the hiccup. I suspect this has to do with the Apple HomeKit update, which was extremely complex and involved re-mapping the memory. There is a period of a few milliseconds where there is a risk of this happening if something goes wrong, but we have a backup in place to fix it if it happens.

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  areax

  • June 30, 2022 21:31

  I believe I’m experiencing the same issue. The firmware update that’s trying to go through is called “interim update to prepare for HomeKit”. I just emailed tailwind support. Thanks!

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  Peter Breton

  • July 26, 2022 20:47

  I've got this same problem.  The tailwind stopped working and the light is now yellowish.  I'll send mail to the support email address and hopefully it can get fixed.  

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