Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Comments

5 comments

  • Official comment
    Scott Riesebosch

    Hi Dave. Sorry about that. I can see your controller is offline but it should not be bricked. Please try power cycling your Tailwind controller. If that doesn't help, please try power cycling your router / modem.

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  • Dave Sullivan

    Scott, I am still getting notifications of open/close but I can't control anything.

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  • Jeff Walton

    Hey Dave, I have the same issue with my controller.  Did you ever get a resolution to this?

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  • Jeff Walton

    Hi Scott,  Looks like I have the same problems that Dave is seeing.  The firmware update has rendered my IQ3 non-functional.  What can be done?

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  • Scott Riesebosch

    Hi Jeff,

    Sorry for the trouble!

    If you have not already done so, please email support@gotailwind.com and let us know what email address you used to register your device. We should be able to fix it for you remotely. Sorry for the hiccup. I suspect this has to do with the Apple HomeKit update, which was extremely complex and involved re-mapping the memory. There is a period of a few milliseconds where there is a risk of this happening if something goes wrong, but we have a backup in place to fix it if it happens.

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