SmartThings Integration not working

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Will Pierson

• April 08, 2022 13:26

I'm able to close/open the garage from SmartThings, but ST never gets updated to change status to closed or open. It just stays in "closing" or "opening" status.

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• Official comment

  

  Scott Riesebosch

  • April 08, 2022 17:31

  Hi Will. I'm not sure why that would be happening. I just checked and everything is working fine with the ST integration. It is showing updated status here no problem. The only thing I could recommend is to delete the integration / unlink the accounts and set it up again.

  If the issues persists after trying that please get in touch with support@gotailwind.com and we will see what we can do to troubleshoot it from our side.

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