Certificate issue again?
As of Jan 1st 2022 my garage won’t respond to the app on android phone and IPad Air 4th gen.
I'm getting an authentication error when going into the door configuration in android. No garage door pictures in IPad same screen.
Cannot logout off app on android or iPad.
Restarted network and garage device. Showing green light. No alerts and nothing works.
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Official comment
There are no issues with the certificate and all systems are normal.
Can you please email support@gotailwind.com with screenshots showing the errors you're getting?
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Jan 1st 2022
3:20pm Having the same issue, wouldn't let me log out of app. Deleted app, reinstalled app, now it won't even let me login,
3:36 pmOK it's letting me sign back in now, but nothing is working, garage door won't open or close using app
4:02pm now the app keeps stating to make sure network connections are on
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Problem started again for me. Worked correctly for a little while. I can’t use app on phone or tablet to open/close doors. No notifications either when I open doors manually, but app shows the doors in the correct state. I can restart the tailwind device from the app and have done so but issue still exists. Getting same error: Make sure network connection is ON.
Getting SSL error on iPad, no error on android device. I will open a ticket with this info.
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I will contact our SSL certificate provider, but we’ve been with the same company for all of 2021 and they are highly rated. Nothing has changed on our side of things recently regarding SSL. Im not sure why Xfinity would have an issue with it, and I’ve never heard of a screen that says “Tailwind has a bug. Wait for an update.” Can you please post that?
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I am also seeing posts about the xFi advanced security setting turning itself back on every night at midnight, so watch for that Brewzer.
Our team is investigating what is going on with xfinity and what they changed on January 1st to see if there is a server side setting we can change on our side to make their gateways happy again.
I see a lot of posts from xfinity users that they can no longer remote into their workplaces or schools either.
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I started having similar problems today (or might have started yesterday, I was away). Observations/symptoms:
1. App appears to work, but nothing happens.
2. App would not log me out. It would let me click log out, present confirmation dialog, but when I clicked OK, nothing happened--still logged in.
3. I uninstalled Tailwind app on iOS. Trying to log back in, I get an SSL error (see attached).
(I do have Xfinity, St. Paul, MN)
Thanks,
ErikNeu
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Hi Eric and Wanda. If you have xfinity for your internet service there is little we can do. We have contacted Comcast and informed them of this issue, and now that it is the first business day since their system decided to block some users (not all) from reaching our server, we will continue to push for a response from them.
Wanda if you are not on xfinity we can help you. If you contact support@gotailwind.com our team will provide the necessary information and if needed we also schedule live video conference support sessions, which is a level of support you will not find anywhere else.
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Erik if you have not already done so, could you please send a bug report from the Tailwind app on the phone that gave you that SSL error? It may help with our reporting to Comcast. You would obviously need to turn off wifi in your phone settings to get off the xfinity network to do it.
To send the report, simply launch the Tailwind app. Tap the top left corner to bring up the main menu. Then tap “Send bug report”. Choose “other” and type in basic details like “xfinity SSL error” and send it.
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Thanks Erik!
FYI - everyone
You should be able to restore all of your Tailwind services immediately by turning off xFi advanced security. The Comcast support link for doing that can be found below. I also just created a new post for this specific topic and pinned it to the top of the forum.
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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