Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Certificate issue again?

Comments

20 comments

  • Official comment
    Scott Riesebosch

    There are no issues with the certificate and all systems are normal.

    Can you please email support@gotailwind.com with screenshots showing the errors you're getting?

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  • Brewzer

    Thank you for the quick reply.  I cycled my network again and all is working fine.

    I'm not sure why it didn't fix the issue the first time I cycled everything.

    Sorry to bother you.  Happy New Year!

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  • Scott Riesebosch

    Ok great! Happy New Year!

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  • Devin DeRienzo

    Jan 1st 2022

    3:20pm Having the same issue, wouldn't let me log out of app. Deleted app, reinstalled app, now it won't even let me login, 

    3:36 pmOK it's letting me sign back in now,  but nothing is working,  garage door won't open or close using app

    4:02pm now the app keeps stating to make sure network connections are on

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  • Michael Teator

    It's being really glitchy for me today as well. Local control is okay.

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  • Scott Riesebosch

    Hmm I'm not sure what that would be about. I just logged out / logged in, and have been running tests and everything is working normally here.

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  • Scott Riesebosch

    I just checked our AWS dashboard again and there are no signs of issues. No alarms or warnings. CPU usage well below 30%.

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  • Devin DeRienzo

    I've never had any problems until today, now the app is stating to make sure network connections are on.

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  • Brewzer

    Problem started again for me.  Worked correctly for a little while.  I can’t use app on phone or tablet to open/close doors.  No notifications either when I open doors manually, but app shows the doors in the correct state.  I can restart the tailwind device from the app and have done so but issue still exists.  Getting same error: Make sure network connection is ON.

    Getting SSL error on iPad, no error on android device.  I will open a ticket with this info.

     

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  • Devin DeRienzo

    I figured I'd let it go awhile, and check it later. It's now closing the app and saying tailwind has a bug, wait for an update.  I'll check it again tomorrow sometime. 

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  • Brewzer

    I have Xfinity as my internet provider and it looks like they enabled advanced security recently.  I disabled this setting in Xfinity xFi and things seem back to normal.  Looks like they were blocking the SSL communication.

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  • Scott Riesebosch

    I will contact our SSL certificate provider, but we’ve been with the same company for all of 2021 and they are highly rated. Nothing has changed on our side of things recently regarding SSL. Im not sure why Xfinity would have an issue with it, and I’ve never heard of a screen that says “Tailwind has a bug. Wait for an update.” Can you please post that?

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  • Scott Riesebosch

    I am also seeing posts about the xFi advanced security setting turning itself back on every night at midnight, so watch for that Brewzer.

    Our team is investigating what is going on with xfinity and what they changed on January 1st to see if there is a server side setting we can change on our side to make their gateways happy again.

    I see a lot of posts from xfinity users that they can no longer remote into their workplaces or schools either.

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  • Erik Neu

    I started having similar problems today (or might have started yesterday, I was away). Observations/symptoms:

    1. App appears to work, but nothing happens.

    2. App would not log me out. It would let me click log out, present confirmation dialog, but when I clicked OK, nothing happened--still logged in.

    3. I uninstalled Tailwind app on iOS. Trying to log back in, I get an SSL error (see attached).

    (I do have Xfinity, St. Paul, MN)

    Thanks,

    ErikNeu

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  • Wanda Gibson

    App does nothing now for days now . Same problem as others have stated. This email support is so frustrating. You all need a phone support system. I am regretting this purchase

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  • Scott Riesebosch

    Hi Eric and Wanda. If you have xfinity for your internet service there is little we can do. We have contacted Comcast and informed them of this issue, and now that it is the first business day since their system decided to block some users (not all) from reaching our server, we will continue to push for a response from them.

    Wanda if you are not on xfinity we can help you. If you contact support@gotailwind.com our team will provide the necessary information and if needed we also schedule live video conference support sessions, which is a level of support you will not find anywhere else.

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  • Scott Riesebosch

    Erik if you have not already done so, could you please send a bug report from the Tailwind app on the phone that gave you that SSL error? It may help with our reporting to Comcast. You would obviously need to turn off wifi in your phone settings to get off the xfinity network to do it.

    To send the report, simply launch the Tailwind app. Tap the top left corner to bring up the main menu. Then tap “Send bug report”. Choose “other” and type in basic details like “xfinity SSL error” and send it.

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  • Erik Neu

    Sent

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  • Scott Riesebosch

    Thanks Erik!

    FYI - everyone

    You should be able to restore all of your Tailwind services immediately by turning off xFi advanced security. The Comcast support link for doing that can be found below. I also just created a new post for this specific topic and pinned it to the top of the forum.

    https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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  • Erik Neu

    Looks like Comcast/Xfinity must have fixed their setting, because I didn't make any changes yet to my Xfinity Advanced Security, but everything started working again. Thanks for the excellent support, Scott / Tailwind!

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