Cannot open my door through App or Siri

Follow

AnilPann

• December 24, 2021 22:30

As of today My garage door does not open or close from the App or Siri. The App shows the command being done but nothing happens and I do not get notifications either. I can restart my device from the App so it is connected. And I can see the hardware Info from the App. This is not related to the auto open close issue. I have iPhone 12 Pro with iOS 15.2 and have given local network, and Bluetooth permissions

0

• Official comment

  

  Scott Riesebosch

  • December 24, 2021 22:32

  Please email support@gotailwind.com so we can assist you with finding out what's going on.

  Comment actions Permalink
• 

  AnilPann

  • December 24, 2021 22:40

  Done. Thanks.

  0

  Comment actions Permalink
• 

  Scott E

  • December 24, 2021 22:57

  I’m having the same issue as well. Reset the unit but still not responding to the app or Siri shortcut. Running iOS 15.2

  0

  Comment actions Permalink
• 

  Scott Riesebosch

  • December 25, 2021 00:22

  Hi Scott,

  Please ping support@gotailwind.com so they can check your account details.

  0

  Comment actions Permalink
• 

  AnilPann

  • December 26, 2021 23:15

  It is working now for me today. A mystery.

  0

  Comment actions Permalink

Please sign in to leave a comment.