Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Tailwind online It Indicates my garage is offline

Comments

10 comments

  • Official comment
    Scott Riesebosch

    Please check again. Should be fixed now.

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  • Sourceproorg

    Nope...

    Still getting "Seems garage door opener is offline"

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  • Scott Riesebosch

    Can you send me a screenshot of this so our team can see what you're seeing?

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  • Sourceproorg

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  • Bryan Davis

    Getting the same on phone and web app -- Android 12 so I don't think it's on this end:

    As soon as my phone hits my home wifi, the device shows up. But I can't access it from anywhere else now--and that's an important feature to me.  Thanks.

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  • Scott Riesebosch

    Hi Bryan,

    I just checked from here and it is showing online. You should have access to it from anywhere as long as your phone has internet and you haven't blocked our app from accessing the mobile network.

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  • Sourceproorg

    I'm still getting "Seems garage door opener is offline"

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  • Scott Riesebosch

    Hi Michael,

    It appears that whatever network your computer is on is blocking communication. I just checked and it is absolutely online in the web dashboard. I find this also happens to me when I'm in the network at our local college. The IT department blocks something that causes it to show offline in the web application.

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  • Bryan Davis

    I will have to dig into my phone settings and see what changed.  I use Google Fi and sometimes they like to "optimize" things without asking ;-)

     

    Thanks and I'll let you know what I find out.

     

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  • Bryan Davis

    Scott,

    That was it--Google optimized me right into dysfunction.  Thanks for the help!

     

    Bryan

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