Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Lockout happened to both garage door

Comments

4 comments

  • Ekchu

    Hey tailwind, do u have a solution to this lockout problem?

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  • Scott B

    Hi Ekchu,
    You may want to try emailing support about this.
    support@gotailwind.com

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  • Ekchu

    Hi Scott,

    I read the article u sent me and I have tried all the options to restore tailwind but no success. My lockout is caused by “the garage door opener is not responding”. It happens when I used the app directly to try to open the door.   The door opens and closes perfectly if I used the wall switch or the remote.  I suspect the tailwind base unit firmware may be corrupted, is there a way to restore the firmware or download it again.  If the answer is no, can I just buy the tailwind base controller from you without the wires and magnets.  Can you send me a link to do the purchase?
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  • Scott B

    Hi again,

    I think you have mistaken me for Scott Riesebosch part of the official Tailwind team.

    I am just a regular end user like yourself that pops in from time to time to see if I can help others.

    No idea about the firmware myself, but if you have poor WiFi signal in your garage that could be the cause.
    If you open and close the door with the button does the status change quickly on the app?

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