Auto open/close stopped working

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David Carnes

• August 26, 2025 12:11

After the app update last week (August 2025), the auto open and close stopped working. I cleared the cache, updated firmware, restarted phone. No luck. This is very disappointing as I have only had the system for a couple of months and was really enjoying it until now.

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  marci ostroski

  • September 27, 2025 18:45

  Is it working yet mine stopped also

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  Thien Mail

  • October 07, 2025 02:54

  Same here mine also stopped working

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  K Zinke

  • October 19, 2025 14:20

  Mine has also stopped working.

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  Gordon Zawislak

  • October 19, 2025 20:26

  Mine also stopped working mid October. Tried restarting both my phone and the tailwind unit. Not working. The diagnostic screen for the app looks weird, no values on any of the units, just a bunch of dashes.

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  kgstamm

  • October 22, 2025 22:08

  I am experiencing the exact same issue

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  M D

  • October 24, 2025 15:16

  mine stopped about a month ago also

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  Gordon Zawislak

  • October 24, 2025 15:22

  I unplugged the power supply for a few minutes, powered back up, then restarted our phones. After phone restarted open the Tailwind app and cycled the door. Auto open now works.

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  M D

  • October 24, 2025 15:50

  Thank you Gordon, That worked!

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  Daniel Jackson

  • November 24, 2025 09:27

  It sounds like the recent app update may have affected the auto open/close feature. A few things to try:

  Check the app settings to ensure auto open/close is still enabled, as updates sometimes reset preferences.

  Reinstall the app—this can resolve issues caused by corrupted update files.

  If the problem persists, contact support with your firmware version and phone model; they may have a patch or workaround.

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