do I need to do anything when getting a new phone?

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D Klein

• January 10, 2021 03:56
• Edited

Just got a new iPhone 12 Pro...I transferred all my settings from my old iPhone 6s and everything came across fine...except for Tailwind, which was missing from my home screen. I re-downloaded the app, and it seemed to have all my info correctly set up, and manual open/close from the Tailwind app works fine. However, auto-open and auto-close no longer works. I also did the firmware upgrade on my Bluetooth sensor, but no luck with the auto-open/close. Any tips I can try?

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  Scott Riesebosch

  • January 12, 2021 01:00

  This is most likely a permission issue then.

  Please check:

  Location permission set to "Always"

  Motion & Fitness permission for Tailwind should be enabled.

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  D Klein

  • January 12, 2021 01:43
  • Edited

  Hi Scott, thanks--I double-checked just now, and those settings on my new phone are correct (they came over from my previous setup on my old phone). Not sure what else it might be...

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  Scott Riesebosch

  • January 12, 2021 02:36

  Strange. Ok please send a bug report the next time it happens and then send an email to support@gotailwind.com and I'll have someone take a look for you to see what's going on.

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  D Klein

  • January 12, 2021 03:36

  Will do, thanks Scott.

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  Scott Riesebosch

  • January 14, 2021 15:48

  Hi Dave,

  I just reviewed your bug report. It says the Motion & Fitness permission has not been granted. Please check that again.

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  D Klein

  • January 14, 2021 16:05

  Hmmm....maybe I'm not understanding where to enable that. Under Settings -> Tailwind, I don't see any such setting; if I go to Settings -> Privacy -> Motion and Fitness, I see that Fitness Tracking is enabled, and the other six apps listed (which don't include Tailwind) all are enabled except for Google Maps. I'll try enabling Google Maps there, but is there some other setting I need to be looking at?

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  Scott Riesebosch

  • January 14, 2021 16:47

  Yes this is the issue I was mentioning where permissions don't seem to copy over correctly sometimes.

  If you go to Settings -> Privacy -> Motion and Fitness Tailwind is supposed to be listed there and turned on. If you don't see it there it means something went wrong. Just delete the app, re-install it, and log back in. Then grant all requested permissions and you should be good to go.

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  D Klein

  • January 14, 2021 16:54

  Ahh, okay--sorry, I didn't realize the entire setting might not copy over, I thought just the status of the setting didn't copy over. I've reinstalled Tailwind and I now see Motion and Fitness enabled, so it should work now I guess. Thanks!

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