Hub constantly losing connection

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Daniel

• December 23, 2020 11:46

I have been successfully using my tailwind garage door opened for 5+ months now. However it's been extremely unstable the past week. I haven't adjusted any settings on the device or my router. The led light has been going between orange and red. Any ideas what may be causing this to happen all of a sudden? I have other wifi devices in the same area and they are all still working perfectly.

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• Official comment

  

  Scott Riesebosch

  • December 24, 2020 03:11

  Hi Daniel,

  That sounds like a firewall issue or a signal issue. Please try restarting your wifi router and modem. If that doesn't fix it, please email support@gotailwind.com and someone will help you.

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