Android App issues

Comments

3 comments

  • Official comment
    Scott Riesebosch

    Hi Brian,

    I'm not sure what gives you the impression we are not using push notifications. We are absolutely using push notifications. The "Tailwind is running" message is from the Android operating system and is a reminder notification that you have granted the app permission to always run in the background. This permission is only required if you want to have the auto-open / close feature, and it is required because the app obviously must be allowed to run in the background at any time. Otherwise you would have to get out your phone, unlock it, launch the app, and then start driving - which completely defeats the purpose of the auto-open / close features.

    If you don't use those features, you can simply deny the permission to run with battery optimization turned on and that notification will go away. But you must delete any vehicles you have configured or the app will nag you for the permission because it knows auto-open / close will fail without it. You can also remove the "Tailwind is running" notification while allowing Tailwind permission to continue to run in the background to support the auto-open / close features by following this article https://gotailwind.zendesk.com/hc/en-us/articles/360021083632-How-do-I-remove-the-Tailwind-is-running-message-in-Android-notifications-

    All that said, we are releasing an updated app any day now. It is in review with Google as I type this. In that version we've made some changes to improve battery performance. We've optimized the sensor scanning algorithms as well as handled the scenario where users "linger" near their vehicle sensors at home - like working in the garage or in some cases working in a home office directly above the garage. In these particular cases, the location tracking would turn on and stay on the highest precision setting. This would cause excessive battery drain. This use case has now been fixed.

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  • Brian Beckman

    Thanks Scott, my (incorrect) assumption was that it was running in the background for notifications since when I killed it my notifications went away.  However, I changed the permission not allow background running as you suggested and I still get the notifications.  I do not use the auto open/close so works well for me.  Thanks for the detailed response!

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  • Scott Riesebosch

    Hi Brian,

    Ok. If you have any issues please reach out on support@gotailwind.com and someone will be happy to assist you.

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