SYSTEM STATUS - NORMAL
< Back to Tailwind's Website | Find Youtube Support Videos >

Since time change garage door offline

Follow
Sourceproorg

Okay guys garage door no workie since the time change.

App indicates it's offline.

I did a reset and reconnected to wifi but it still indicates offline.

So it appears the ball is in your court. What kind of ETA are we looking?

-1

Comments

15 comments

Sort by Date Votes
  • Official comment
    Scott Riesebosch

    Our apologies. The service is currently down. Just sent a notification out to all users through the app notifying of the service interruption. We are currently working to restore it ASAP! Sorry for any inconvenience :(

    Comment actions Permalink
  • Michael Teator

    Same problem here. I hope these guys aren't going to go out of business.

    0
    Comment actions Permalink
  • Paul Mullis

    Same problem.

    0
    Comment actions Permalink
  • David Churchill

    Same for me

    0
    Comment actions Permalink
  • Kevin Schaub

    Same problem for me.  I got a notification from the app to "re-save your Night Mode Settings", but the app can't connect to the device.  You would think that something as simple as a time change would have been thought through.  Reminds me of good old Y2K!

     
    0
    Comment actions Permalink
  • Kevin Schaub

    I just submitted a ticket.  Let's see if we get a response.

     
    0
    Comment actions Permalink
  • Jason Plott

    same thing. went to change my night mode and it said it was offline. it was letting me open/close the garage though. now the garage door has completely disappeared from the app. hopefully we get an update soon.

    0
    Comment actions Permalink
  • Dave Schoeller

    Same problem

    0
    Comment actions Permalink
  • Robbie G

    Thanks for the update, Scott. I was almost locked out of my house, glad I had a backup key. I've been unplugging/replugging/restarting everything trying to figure out what was going on. I didn't realize that the function of tailwind was dependent on your servers, I thought the device acted as its own server. Any ETA on downtime?

    0
    Comment actions Permalink
  • Scott Riesebosch

    Our team is currently working with AWS tech support but I don't have any insight as to when service will be restored at this time. I will be posting immediately when I know more.

    1
    Comment actions Permalink
  • Jeff Haresnape

    Thanks Scott for your efforts to resolve.

    FYI — the app just ‘spins’. Please wait. Please wait. I did not ( perhaps cannot) receive any Notifications regarding service interruptions. 

    Just curious why this same issue did not occur in previous years?  Perhaps it did and I somehow missed it!  

     

    0
    Comment actions Permalink
  • Bill

    Same issue here.

    0
    Comment actions Permalink
  • thomas.chadwick

    The app messages you have sent out aren't coming though on my iPhone....just an FYI.  The banner notification opens the app and goes straight to the door status.

    0
    Comment actions Permalink
  • Cain Brewer

    Didn't get a notification on Android til a couple of minutes ago. My auto-close still functioned this morning, so I guess that's a plus...

    0
    Comment actions Permalink
  • Scott Riesebosch

    Service has been restored with the exception of third party integrations such as Google, Alexa, ST, IFTTT. Those will come back online shortly.

    The notifications we send out through the app are just like other Tailwind notifications like door open / close notifications, except if you read the notification instead of it saying "Somebody opened the garage door" it will say "Tailwind Service is Down - working to restore service ASAP".

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post