Why do I need your service once my device is setupl



  • Official comment
    Scott Riesebosch


    We are not watching anything on your account and do not require any action from you. Our server is hosted with Amazon AWS. There is a problem with it at the moment and we are working with AWS support to resolve it as quickly as possible.

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  • John Liang

    So what service exactly is your server providing? I can see update notification and such but the actual functionality of the controller?

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  • Scott Riesebosch


    Like many smart home products, Tailwind works through the cloud. So all control signals and notifications go through the server.

    That said, we do have a prototype we are testing that allows for local control in case the internet goes down. We haven't deployed it yet as there is still a lot of testing to perform on it.

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