All doors for location

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Matt McClellan

• October 10, 2020 16:38

We have 2 Tailwind controllers -- one for each garage door at our house.  Our house layout has 2 separate garages, and while we could have run wiring through the attic between the 2 garages to allow us to use 1 controller to control both doors, it was much simpler and faster to just install 2 separate controllers (and thanks to Scott for helping answering questions before I purchased!).

This leads to my feature request.  Currently Tailwind has a 2-layer screen layout, where each controller is displayed, then tapping on the controller takes you to the screen to control the doors assigned to that controller.  With our setup, that means a lot of back and forth to open or close more than one door.  On the phone layout, there also a lot of empty space, so I have 2 suggestions/options that may help make the user interaction better.

Option 1:  Allow grouping of all controllers for a location.  Then when you go into that location, you can see all doors for that location.  You may need to add a "controller row" so you can have a place to check controller options, but then it would allow a button for each garage on the same screen of the app.

Option 2:  Collapse the 2 screen design into a single screen, showing a button for each garage door for all controllers on the first page -- again, perhaps with a "controller row" to separate the controllers and allow for settings changes for that controller.

Regardless of how this is approached, it would be great to be able to have a button for all doors regardless of the controller on a single page.

Thanks!

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• Official comment

  

  Scott Riesebosch

  • October 11, 2020 15:57

  Hi Everyone,

  Noted on the UI change. I'll discuss this with our team to see what we can do. Michael is correct- if you are on the door screen for one controller, you can simply swipe left / right to quickly get to the door control screen for other controllers. Personally I have 5 in my account so I swipe left / right a lot. So hopping from one controller to the other is simply swiping left or right. You do not have to go back to the "My devices" screen and then tap on the other controller.

  And thanks Marci. I'm so sorry it was down for such a long time. I've already made an extensive list of points we are going to go over internally in our next meeting so we can get to the root cause and make sure it does not happen again - and to also do a full review to make sure we not only make sure it doesn't happen again, but what are the absolute best practices and make sure we are following them.

  Personally I don't ever want to go through this again. I still have hundreds of emails that I need to answer as a number of customers apparently did not receive the notifications we sent out advising of the service interruption - which is another point of discussion on our next meeting. How is that possible???

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  Michael Teator

  • October 11, 2020 01:07

  Yes please. I have one door on my barn and one door on my house and I wish they were grouped together.

  Note that you can at least swipe left/right to go between the doors.

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  Marci

  • October 11, 2020 09:31

  Thank you
  You did a great job as usual unfortunately for me my other hand hold garage door opener had a dead battery.😒 since my tailwind has been working so good I never had to use the other. TAILWIND IS THE BEST and so are you and your team. Thank you for fixing the problem.

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  Avi Carmi (K6AVI)

  • March 29, 2021 20:16

  we also have two Tailwind devices one for each gate, and as soon as Key by Amazon is added, will get another Tailwind for the garage doors and ditch myQ.

  it will be super useful to have all doors on one screen, as if controlled by a single virtual Tailwind device.

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