Random disconnects from wifi
For the past few weeks I have been seeing random disconnects from my home wifi. It seems to correlate to when I added a TP-Link Mesh network. The mesh is running both 2.4 Ghz and 5 Ghz, I initially moved the Tailwind unit over to the mesh in hopes to disable my router's native wifi broadcast, which is about when my Tailwind unit would start randomly showing offline. It usually auto-corrects itself, but it is a bit annoying since it will not respond to usual events. Since I thought the mesh was the issue I switched it back to my original wifi from my router and the problem persists.
I have seen that bouncing the router is a solution, which I have yet to try. Is there any verbose logging information that is available from the unit to see what is happening? When it shows offline on the app the light is a yellow / green combination on the unit.
Any issues running on a mesh network?
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Official comment
Robert,
Sorry you are having disconnect issues. When the light is yellow / pale green like that it means it is connected to your WiFi network just fine - but something is blocking it from reaching the control server in the cloud. Have you tried adjusting your security / firewall settings?
There are no logging options, but each time the unit has difficulty reaching our server it does upload a small report the next time it connects, giving us some basic details. However those details would only tell us "cannot reach server".
Comment actions -
I did not even consider that...I was tinkering with a few "home network hardening" settings on my router, but that would not explain why it comes and goes. I have a Hitron GCN3U and I have set the firewall to Typical which means it blocks some P2P apps:
Allow (WAN-To-LAN):All
- Blocked:
- IDS enabled
- IDENT (port 113)
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- Peer-to-peer apps:
- kazaa - (TCP/UDP port 1214)
- bittorrent - (TCP port 6881-6999)
- gnutella- (TCP/UDP port 6346)
- vuze - (TCP port 49152-65534)
I also have Ping from WAN set to Deny.. I can tweak this but again, would not really explain why it works intermittently. When convenient I will try bouncing my router to see if that helps.
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Ok...so I bounced the router and the problem persisted, in fact it was no longer randomly disconnected but rather solid yellow. I reconnected my phone to the router wifi (not my mesh) and restarted the Tailwind Unit from the app. The unit restarts and shows a solid green light on the unit but still shows offline in the Android App...so if feels like I have solved one problem but encountering another...
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