Share access with Wife and add sensor

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Ike Ozurumba

• June 21, 2020 00:58

I'm trying to setup a sensor for my wife to use with her motorcycle. I had her download the app. Android. Galaxy S7 I had her create an account and then I invited her. She now has full access via her own phone. But....it doesn't work. When she brings up devices nothing shows up. The MOMENT I open my app, however, suddenly the garage shoes up on her devices list. I've tested this multiple times and it seems that only when I open my app up and look at devices does her app actually do anything. On top of that, at this point, if she tries to close the garage or open it, it doesn't work. Any ideas what the issue is?

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• Official comment

  

  Scott Riesebosch

  • June 22, 2020 19:24

  Ike,

  If this is still happening please ask her to log out of the Tailwind app and log back in. Hopefully that clears it up.

   

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  Ike Ozurumba

  • June 23, 2020 18:24

  Hi Scott, we tried logging out and in a few times no go, BUT we tried something new. I logged out of my app (on Galaxy s10+) and had my wife log in on my phone and it works perfectly on my phone with her account.

  If I log I to her phone it doesn't work. Do you think this is an issue with an Android build or hardware.

  Galaxy S7
  Android version 8.0.0
  I'll email you additional specs if it helps figure it out.

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  Mack Huntress

  • December 17, 2021 22:21

  I was just wondering if there is an official resolution for this issue.  I have shared my garage door with three family members and so far two of them have this problem where after accepting the invitation (and logging in with the password from their email) there are no devices listed.  On both I've tried logging out and logging back in again to no effect. 

  When I look at the device sharing page on my phone (the admin) those two users are shown as not having accepted my invitation yet.

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  Scott Riesebosch

  • December 18, 2021 00:33

  Mack,

  If there are no devices listed it means they either did not tap on the link in the email or perhaps they need to swipe down to refresh the device list. Usually it means that although they can log in using the password they were sent, they did not actually tap / click on the link in the email and you need to delete and re-share access. Then they need to tap / click the link in the email.

  There are no known issues with sharing access at this time, so this is most likely the case.

  If they try again and you are 100% certain they have clicked / tapped the link in the invitation email, please email support@gotailwind.com

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