Sorry but you do not currently have access to this device...

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Chris Chisholm

• June 10, 2020 02:37
• Edited

My wife is setup as a user on my Tailwind and has been working for a few years however twice now she has gotten the message "Sorry but you do not currently have access to this device please check with the device owner for permission.".

I have tried going in to check her account and am getting "Connection timed out, try again later".  When it does connect I'm able to disable her account which removes the door from her app, and when enabled places it back but she is still unable to open the door.

Please advise. 

Chris

 

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• Official comment

  

  Scott Riesebosch

  • June 10, 2020 12:10

  Chris,

  This was most likely caused by a server issue we experienced last night. Please try again today.

  Sorry for any inconvenience.

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