Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

Iphone and Garage Door Opening

Comments

8 comments

  • Official comment
    Scott Riesebosch

    Pete,

    This is occasionally caused when iOS tells our app that the the vehicle sensor is still in range, when it is not. We are working with Apple Engineering to figure it out. The trouble is that it happens so rarely during testing. We haven't been able to reproduce it in months of testing.

    By simply bringing your phone into range of the vehicle sensor, and then back out of range it should remedy this because it gives iOS another chance to detect the sensor "leaving" and get it right.

    Please get in touch with me if it is happening to you regularly even after bringing the sensor back into range.

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  • Palatzas429

    It happened while I was walking around my neighborhood and we past my home. It happened twice that day, so I was getting excited that IOS eased up on their bluetooth requirements. No worries on this end... Product and support have been awesome so far... I even picked up another sensor for the other car.

     

     

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  • TJD89

    Just to add to this thread, I experienced this today as well.  I returned from a long walk and the garage door opened as we approached.  Also on iOS.  I double checked that I have the sensor set to "low range/longer battery" and moved the sensor into the glovebox rather that out on the center console.  Hopefully that will help.

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  • Scott Riesebosch

    Thank you for the feedback. We are continuing to work with Apple on this. In the meantime, if you simply bring your phone into the range of your vehicle sensor, and then go back out of range it should clear the bug. Of course if you have multiple vehicle sensors you won't know which one is "stuck on" in iOS, so it would be best to simply bring your phone near all of them  (doesn't have to be all at once).

    We find this bug occurs very rarely, so it is proving to be monumentally difficult for our team and Apple's team to track it down. You will probably find that once you bring your phone near the correct sensor it won't do this again for many months, if ever.

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  • Dan-L

    Hello all, has relocating the sensor (@low) to the glove compartment alleviated the ghost opening?  Having the doors open at 5:00 AM while returning from my run makes my dogs bark and awakens the house!

     

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  • Palatzas429

    TBH, I only experienced it that one day. The funny/odd thing is that it occurred twice that day. Since then, it hasnt happened... So, to Scott's credit, it is probably like chasing a ghost.

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  • Dan-L

    So now I have moved both sensors into the center consoles of each car.  I post my experience tomorrow AM after my run.  Sensors moved to Center Console and verified Sensor Range as  'low'.

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  • Scott Riesebosch

    HI Dan,

    This has less to do with the range of the sensors and more to do with this crazy bug we've been chasing with Apple engineering. By simply bringing your phone into range of the vehicle sensor, and then back out of range it should remedy this because it gives iOS another chance to detect the sensor "leaving" and get it right.

    The reason that it happens "a few times in a row" is typically because a user has simply not brought their phone into range of the vehicle sensor that's "stuck on" in iOS. Once you bring your phone close to the sensor that iOS THINKS is still in range, and then you move away from that sensor, iOS should get it right and report that the sensor is gone.

    Honestly we have tried and tried to find the combination that causes this bug, but it is so rare we have not been able to reproduce it in several months of testing for it.

    If your experience is similar to others, as soon as you bring your phone into the range of whatever vehicle sensor is "stuck" in iOS, then move away from it, it will most likely never happen again or at most maybe once every few months.

    If anyone can make this happen on a regular basis I would love to talk to you!

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