Solid yellow light

pinoybear

March 31, 2020 19:32

What does it mean if my iQ3 has a solid yellow light even after I power cycle it?

It's connected to my WiFi network and pingable but the app can't find connect to it.

Thanks

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11 comments

Official comment
Scott Riesebosch

April 07, 2020 03:09
Sorry for the delayed reply. A yellow light means that it either cannot reach our server or is not yet assigned to a user account. A yellow status light means it is connected to a WiFi network but that's it. If the controller is configured / assigned to your account and all you're getting is a yellow light, the first thing to check is your firewall settings.
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Bill C

December 05, 2020 19:11
How can we tell if it is connected to the account?
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Scott Riesebosch

December 05, 2020 20:35
Hi Bill,

We are experience a service interruption. I have been keeping people up to date in this thread https://gotailwind.zendesk.com/hc/en-us/community/posts/360075208772-Partial-system-outage?page=2#comments
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Phil Cortes

January 27, 2021 07:51
Scott,

I am new to Tailwind and just got it setup. However I have the same issue. It's connected to my WiFi network and pingable but the app can't connect to it (yellow light.) There are no restrictions outbound. What exactly am I looking for in my firewall settings?
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JB

September 12, 2021 18:06
I am experiencing the same issue listed here. I have even made firewall entries to specifically let traffic through even though nothing seemed to be blocked. All packets that I captured and states show successful communication and nothing being blocked
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Scott Riesebosch

September 16, 2021 02:21
Hi JB,

Please contact support@gotailwind.com to sort this out.
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Alex Woolf

November 12, 2022 08:20
Seems this issue has just cropped up for me too, has not populated any device details within the last hour or so, just a solid yellow light. Might have to check again in the morning and possibly reset the device and set it up again.
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Joshua Haigh

November 12, 2022 08:51
My 2 tailwinds have the same problem right now, both stuck on yellow. this is after a power cut but that shouldn't have affected the Tailwinds ability to connect to the server
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Alex Woolf

November 12, 2022 09:29
No power cut here and nothing else has any issues with internet access so perhaps a server issue? Not sure to be fair, but I'll check again in the morning and hope it's resolved.
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Scott Riesebosch

November 12, 2022 11:35
Hi Everyone,

We were doing some maintenance on the server and our team ran into an issue during deployment. Rollback also failed. We are working hard to restore service.

I will post updates in a separate community thread I made, and a notification has gone out through the app about this.

So sorry for the trouble!!!!!

Scott
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Scott Riesebosch

November 12, 2022 12:42
Service has been restored. So sorry for any trouble.
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