Tailwind down again??
I have been having continuous issues with my opener. Every weekend it seems to go down. It has been working from the app only all week. However, it shows no history since the 27th. Today I came home and the controller was blinking red. The controller will not connect to the internet even though the signal is good. I keep getting an error message saying my credentials are wrong. The controller is still showing offline however the auto close activated while I was trying to reconnect. Please advice, my opener seems to go down every week now!
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Official comment
David,
I will shoot you a support email on this. There is definitely something strange going on. I know you power cycled the Tailwind controller and the WiFi router and neither of those actions got it connected to the WiFi again, which is really strange. To have it go from connected to your WiFi network for weeks / months and then just suddenly won't even connect to WiFi after rebooting both the Tailwind and the router is very odd.
Comment actions -
I have the same issue. My device was connected for about a year and now it won’t connect. Tried WiFi settings and it just sits and searches for tailwind device. I’ve tried power cycling and reboot the router....nothing is working. Weird when nothing has changed on my setup. Was fine this morning and then it stopped.
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Daniel,
Sorry you are having issues. Our service is not down I just checked.
I looked up your account and there are connectivity error reports suddenly coming from your controller starting yesterday. It does look like the WiFi signal got a bit weaker starting yesterday but it is still within limits and the controller seems to be remaining connected to your WiFi network. The error it is giving is usually one we see when a firewall has started blocking communications.
I know you said you restarted your router. Please also try restarting your modem.
Scott
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